Terms and Conditions

Last updated: April 14, 2025

 

These Terms and Conditions apply to all Fix-It-or-Forget-It™ Assessments and any related services offered by Sole Source Concrete Repair.

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1. Purpose of Inspection The Fix-It-or-Forget-It™ Assessment offered by Sole Source Concrete Repair is a non-invasive, visual inspection of concrete surfaces intended to help property owners:

• Understand the condition of visible cracks, shifting, or surface deterioration

• Evaluate potential risks or areas of concern

• Decide whether preventative or corrective repair is recommended

This service is designed to offer clarity, not certification. It does not replace a formal home inspection, structural engineering evaluation, or municipal code compliance assessment.

 

2. No Licensing or Engineering Certification Sole Source Concrete Repair is not a licensed engineering firm and does not provide structural certifications, foundation engineering, or formal building inspections. Our assessments are based on:

• Practical field experience in concrete repair

• Best practices in visible damage identification

• Surface-level observations, not subsurface diagnostics We make no claim of certification or licensing in structural assessment. 

 

3. Scope and Limitations The Fix-It-or-Forget-It™ Assessment:

• Focuses on surface-level concrete health

• Does not include underground analysis, soil movement testing, or structural evaluation

• Is based solely on what is visibly accessible at the time of the inspection

• May be limited by access, weather conditions, lighting, or time constraints

Sole Source Concrete Repair recommends consulting a licensed structural engineer for:

• Load-bearing concrete concerns

• Deep foundational cracks

• Property transactions or legal disputes

 

4. ​Use of Information Provided Any notes, recommendations, or visuals (photos/videos) shared by Sole Source Concrete Repair are:

• For informational purposes only

• Intended to guide you in making an informed decision about concrete repair

• Not to be used as formal certification or as a replacement for municipal or professional documentation

We may retain anonymized inspection photos for internal training or marketing unless you request otherwise in writing.

 

5. Limitation of Liability By requesting or receiving a Fix-It-or-Forget-It™ Assessment from Sole Source Concrete Repair, you agree that:

• Our assessment is based on visible surface symptoms only

• We are not responsible for damages resulting from unseen or developing issues not identified in our visual inspection

• Any repair recommendations are suggestions, not guarantees of structural performance or future results

• Clients assume responsibility for further evaluation or testing as needed

 

6. Payment and Service Terms Assessments may be provided free of charge or at a reduced cost as part of a promotional offering. Any follow-up repair work booked with Sole Source Concrete Repair is subject to a separate written service agreement.

 

7. Governing Law These Terms and Conditions shall be governed by the laws of the Province of Alberta, Canada. Any disputes shall be handled under the jurisdiction of Alberta courts.

 

8. Surface Repair Scope & Limitations Surface repairs performed by Sole Source Concrete Repair — including crack filling, patching, and blending — are intended to:

• Reduce safety risks

• Minimize further deterioration

• Extend the usable life of the concrete

Repairs are not designed to restore the original structural integrity or factory-finished appearance of the concrete. Some color variation, surface texture difference, or visible crack outline may remain after repair. These are normal and do not indicate failure of the service.

The primary goal of repair is functional improvement, not cosmetic restoration.

 

9. Trip Hazard Notification Clients are responsible for clearly identifying all areas of concern, including trip hazards. Sole Source Concrete Repair does not assume liability for unreported hazards. If the area continues to pose a risk after repair, it is the client’s responsibility to limit access or apply additional warning measures.

 

10. Subcontractor Use Sole Source Concrete Repair may, at its discretion, subcontract specific services (such as concrete lifting, coatings, plumbing, or electrical work) to qualified third-party providers. All subcontracted work will be reviewed to ensure it meets the standards agreed upon in the service agreement.

 

11. Lifting Limitations (if applicable) Concrete lifting services are intended to raise uneven slabs where applicable. However, due to varying soil conditions and pre-existing voids, perfect leveling is not guaranteed. Post-lift cracks, new separation lines, or slab re-settling may occur over time and are considered common risks.

 

12. SoleGuard™ Limited Lifetime Workmanship Guarantee (Transferable) Sole Source Concrete Repair offers a transferable limited lifetime workmanship guarantee for all eligible repairs completed as part of a middle or top-tier package.

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13. Scheduling and Weather Delays Outdoor services are weather-dependent. Sole Source Concrete Repair reserves the right to reschedule any job due to:

• Rain

• Standing water

• Freezing temperatures

• Unsafe or unworkable site conditions

Clients will be notified as early as possible and rescheduled at the next available opportunity.

 

14. CleanClose™ Guarantee Clause

As part of our CleanClose™ Commitment, your project includes a CleanClose™ Guarantee — a performance-based incentive that rewards clean, respectful work.

If the client is not satisfied with the cleanliness of the jobsite upon completion, and this is noted prior to final sign-off, a $75 payment will be issued to the client. If the site is approved and signed off, that amount is distributed as a performance bonus among the crew who completed the work.

Terms:

• Final approval must be given at the time of completion and documented on the job form

• The bonus applies only to job-related areas as outlined in the scope of work

• “Clean” refers to the removal of debris, tools, materials, and visible mess — not cosmetic detailing or weather-related residue

• Additional cleanup outside the agreed scope may be quoted separately

This CleanClose™ Guarantee ensures your property is left safe, clean, and ready to use — not just finished. It rewards our team for excellence, and holds us accountable to the standard you expect and deserve.

 

15. Payment Terms A deposit of 30% is due upon booking. The remaining balance is due upon completion unless otherwise specified in writing. Accepted payment methods include e-transfer, cash, credit card, cheque, or Bitcoin. Interest may be charged on overdue accounts after 15 days.

 

16. Client Access and Preparation The client is responsible for:

• Providing clear access to all work areas (including removing vehicles, obstacles, or debris)

• Keeping pets, children, and guests away from active work zones

• Marking or identifying any underground utilities, irrigation lines, drainage systems, or in-slab electrical features before work begins

• Informing Sole Source Concrete Repair of any known issues with water drainage, prior repairs, or sub-base conditions

 

Sole Source Concrete Repair is not responsible for damage to unmarked or undisclosed underground utilities or systems. Clients are encouraged to call Alberta One Call or use a private locator service prior to any slab lifting, drilling, or grinding. Failure to do so may result in rescheduling or additional charges.

 

17. Right to Refuse Service Sole Source Concrete Repair reserves the right to refuse or cancel service at any time for reasons including but not limited to unsafe conditions, withheld information, verbal abuse, or site conditions not as described.

 

Agreement of Terms By submitting a request for inspection, accepting a quote, scheduling service, or participating in a Fix-It-or-Forget-It™ Assessment from Sole Source Concrete Repair, you confirm that you have read, understood, and agree to the full Terms and Conditions as outlined.

 

This includes acknowledgment that:

• Sole Source Concrete Repair is not a licensed structural or engineering firm

• All assessments are surface-level and non-invasive

• Clients are responsible for marking underground utilities and ensuring site access

• The SoleGuard™ Limited Lifetime Warranty applies only under the stated conditions

 

Proceeding with any inspection or repair service constitutes acceptance of these terms.