Privacy Policy

Last updated: April 14, 2025

 

Sole Source Concrete Repair respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with Alberta’s Personal Information Protection Act (PIPA).

​

1. Information We Collect

We may collect the following personal information when you:

• Submit a quote or assessment request

• Contact us via forms, email, phone, or text

• Book an inspection or repair service

Types of information may include:

• Name

• Email address

• Phone number

• Property address

• Project-related details (e.g. concrete condition, photo uploads)

• Payment or billing information (if applicable)

 

2. Why We Collect Your Information

We collect and use your information to:

• Respond to inquiries or quote requests

• Schedule inspections and service appointments

• Provide concrete assessments and repair services

• Maintain internal records (e.g. service history or warranty status)

• Improve our services and communication

• Offer optional follow-up, promotions, or referrals (with your consent)

 

3. Consent

By providing personal information to Sole Source Concrete Repair, you consent to the collection, use, and disclosure of your information for the purposes outlined in this policy.

You may withdraw your consent at any time by contacting us at trei@solesourceconcreterepair.com. Please note, withdrawal of consent may affect our ability to provide services.

 

4. Disclosure of Information

We do not sell, rent, or trade your personal information.
We may disclose your information to:

• Subcontractors working on your job (only what's relevant to perform the work)

• Service providers (e.g. payment processors or CRM tools)

• Legal authorities if required by law or to protect our rights

All third parties are expected to maintain the confidentiality of your information.

 

5. Storing and Protecting Your Data

Your information is stored securely in password-protected systems, cloud-based tools, and encrypted devices. We take reasonable measures to prevent unauthorized access, loss, or misuse of your data.

 

6. Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above or to meet legal, tax, or warranty obligations.

 

7. Access to Your Information

You have the right to:

• Request access to your personal information

• Ask for corrections to inaccurate data

• Inquire about how your information has been used or disclosed

To make a request, contact us at:
📧 trei@solesourceconcreterepair.com
📞 (236) 513-4552

 

8. Cookies & Website Analytics (if applicable)

If your website uses cookies or Google Analytics:

We may collect non-personal data through cookies to understand how visitors use our website. This helps us improve site performance, user experience, and marketing efforts. You may disable cookies through your browser settings.

 

9. Children's Privacy

We do not knowingly collect personal information from anyone under 18 years of age. If we discover that a minor has provided personal information without parental consent, we will delete it immediately.

 

10. Policy Updates

This Privacy Policy may be updated from time to time. The revised version will be posted on our website with the date of last update. Continued use of our services constitutes acceptance of the updated terms.

 

11. Contact Us

If you have questions or concerns about this policy, or would like to access, update, or delete your personal information, please contact:

 

Sole Source Concrete Repair
📧 trei@solesourceconcreterepair.com

📞 (236) 513-4552
📍 Edmonton, Alberta